golbets Privacy Policy

golbets collects only the information necessary to provide its services. We collect two types of information — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you open an account with golbets or use our services, we may collect the following information:

• Full name and date of birth
• Valid email address
• Mobile phone number
• Payment information (bKash, Nagad, or Rocket number)
• National ID card or passport information for identity verification
• Address and nationality information

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Time and date of access
• Pages visited and session duration
• Referral URL and browsing activity
• Transaction history and betting records

golbets uses your information for the following legitimate purposes. We promise that your information will never be misused.

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process betting, casino games, and transactions.
• Identity Verification: To prevent fraud and ensure security.
• Technical Support: To resolve your issues and provide 24/7 support.
• Legal Obligations: To comply with applicable laws and regulations.
• Fraud Prevention: To prevent money laundering and unauthorized activity.
• Service Improvement: To improve the platform experience and performance.
• Communication: To send bonuses, updates, and promotional information (subject to your consent).

golbets adopts the highest standard of technical and administrative measures to protect your information. Our security infrastructure is regularly reviewed and updated.

3.1 Technical Security Measures

• All data transmissions secured through SSL encryption technology
• Information stored on servers is kept in encrypted format
• Regular security audits and vulnerability testing conducted
• Firewall and intrusion detection systems to prevent unauthorized access
• Two-Factor Authentication available

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, some information may be retained for a specified period to meet legal obligations and prevent fraud. Once that period has passed, the information is securely deleted.

golbets does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: With contracted third parties for payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support — only the information necessary to deliver the service.
• Legal Authorities: In response to a valid court order, government directive, or lawful request from law enforcement agencies.
• Fraud Prevention Agencies: To prevent money laundering and fraudulent activity.
• Business Succession: In the event of a merger or acquisition, where the new party will be bound to follow the same privacy policy.

We have written agreements with each third party ensuring they use your information only for the specified purpose and keep it secure.

golbets uses cookies and similar technologies to improve your browsing experience and maintain platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve services.
• Marketing Cookies: For displaying relevant ads and offers (subject to your consent).

5.2 Cookie Controls

You can accept or decline cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly. You can contact us to learn more about cookie preferences.

golbets respects the data rights of its users. You may exercise the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain circumstances — however, where legal obligations exist, immediate deletion of all data may not be possible.
• Right to Restrict Processing: The right to request that your information be used only for specific purposes.
• Withdrawal of Consent: Where information is processed on the basis of your consent, the right to withdraw that consent at any time.
• Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.

golbets services are intended only for persons aged 21 or older. We do not knowingly collect personal information from any minor.

We verify age at registration, and if a person is confirmed to be a minor, the account is immediately closed and the related information is deleted. If you believe a minor has registered on our platform, please contact us.

Our platform may occasionally contain references to third-party websites. These external sites are not under golbets control and have their own privacy policies.

We are not responsible for the content, policies, or practices of third-party websites. We encourage you to read the privacy policy of any external site carefully before visiting it.

golbets reserves the right to change or update this privacy policy at any time. Before changes take effect, we will publish a notice on the platform and attempt to notify you at your registered email.

The date of each change will be shown at the top of the page as the "Last Updated" date. Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Get support in Bengali 24/7 via live chat

We aim to respond to your data-related requests within a reasonable timeframe. Complex requests may take a little longer, but we will keep you updated on the progress.